Refund Policy

Last Updated: October 23, 2025

At Valystroneqa, we are committed to providing high-quality online educational content. This Refund Policy outlines the circumstances under which refunds may be requested and issued for our digital services and courses.

1. Refund Eligibility

1.1 Standard Refund Period

You may request a refund within 14 days of your initial purchase if you meet the following criteria:

• You have accessed less than 20% of the course content
• You have not downloaded any course materials or certificates
• You have not violated our Terms of Service
• The purchase was made directly through our platform

1.2 Technical Issues

If you experience significant technical difficulties that prevent you from accessing course content, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund regardless of the standard refund period.

1.3 Course Cancellations

If Valystroneqa cancels a course or program before completion, all enrolled students will receive a full refund of their payment for that specific course.

2. Non-Refundable Items

The following are not eligible for refunds:

• Courses purchased more than 14 days ago where you do not qualify under technical issues
• Completed courses or courses where more than 20% of content has been accessed
• Downloaded materials, certificates, or credentials already issued
• Subscription renewals where the renewal period has already begun
• Promotional or discounted purchases marked as non-refundable at the time of sale
• Purchases made through third-party platforms or resellers
• Services already rendered, including live sessions attended

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing cycle. You will retain access to subscription content until the end of the paid period.

3.2 Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if requested within the first 30 days of the initial subscription period, provided you have accessed less than 10% of available content.

3.3 Cancellation Process

To cancel a subscription, log into your account and navigate to subscription settings, or contact our support team at help@Valystroneqa.sbs. Cancellations must be submitted before the next billing date to avoid charges.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at help@Valystroneqa.sbs
2. Include your order number or transaction ID
3. Provide a detailed explanation of your refund request
4. Allow up to 5 business days for our team to review your request

All refund requests are reviewed on a case-by-case basis. We reserve the right to request additional information or documentation to process your refund.

5. Refund Processing

5.1 Processing Time

Once a refund is approved, it will be processed within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase.

5.2 Payment Method Timing

Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account after processing.

5.3 Partial Refunds

In certain circumstances, partial refunds may be issued at our discretion. This may apply to bundled courses where only some content was accessed, or in cases of prorated subscription refunds.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first contacting Valystroneqa to resolve the issue, we reserve the right to:

• Suspend or terminate your account access immediately
• Restrict future purchases
• Pursue collection of any outstanding amounts

We encourage you to contact our support team before initiating any payment disputes so we can work together to resolve the issue.

7. Course Transfers and Credits

As an alternative to refunds, we may offer:

• Transfer to a different course of equal or lesser value
• Account credit for future purchases
• Extension of access period for technical issues

These options are provided at our discretion and subject to availability.

8. Exceptional Circumstances

We understand that unexpected situations may arise. In cases of serious illness, family emergencies, or other extraordinary circumstances that prevent you from completing a course, please contact our support team. We will review such requests on an individual basis with compassion and fairness.

9. Changes to This Policy

Valystroneqa reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy. We recommend reviewing this policy periodically.

10. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: help@Valystroneqa.sbs
Phone: +60193364540
Address: Floor 12B, Units S-14-03 First SS15/4G, Jalan Subang Utama, 47500 Subang Jaya, Selangor, Malaysia

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This Refund Policy is part of our Terms of Service. By purchasing our courses or services, you acknowledge that you have read, understood, and agree to be bound by this policy.